The call came in at 6:42 pm on Feb. 9 from an unnamed operator at the Phillips 66-operated Paradis Pipeline Station, located 30 minutes west of New Orleans in St. Charles Parish, La. The caller was reporting an electrical fire at the facility. Multiple calls to the parish’s emergency response office and 9-1-1 line followed within minutes, with the callers reporting loud noises and a possible explosion at the pipeline. Shortly thereafter, emergency response operators lost communication with the facility.